“Bong! Bong! Bong!” goes Windows Messenger.
“Ring! Ring! Ring!” goes the phone.
Yes, my boss has hit the PANIC BUTTON.
Seems we have a customer having some Windows XP SP1 network problems.
Why did I catch the call? Well I’m problem-solving guru. Not that I actually work with day to day desktop problems anymore., but I’m good never-the-less
The actual cause of the network problem:
- we replaced a faulty server with a brand new shiny one.
- we upgraded the software to Windows 2003 R2
- the customer is still running Windows XP SP1, even though it’s out of support in less than a month.
My solution? Upgrade desktops to XP SP2, or throw a shed load of patches onto the current XP SP1 installation.
My boss might be getting an actual PANIC button for Christmas.