We also know there are known unknowns – Network troubleshooting

Such as WAN link utilisation.

Users were complaining that network performance was slow across the 80M WAN link.  How did they know?  Citrix users mostly …

So I ask our telecommunications provider, “is our link congested?”

‘No, 60% utilisation.  Here’s a graph of the network performance:”

 

Can you see what’s wrong?  Well there’s [...]

But he forgot … ummm, no. I’m a goose (see comments)

To mention that if your FFN (Friends, Family or Neighbours) logged on as a standard user, a lot of the problems that they would be see now, would disappear.

On the positive side, these are all good pieces of advice.

Of course I’m talking about surfer dude*, and Microsoft Senior Security Strategist, Steve Riley [...]