Good first impressions – receptionists

It’s been my experience in IT, that good first impressions count, and often those first impressions are formed by your reception staff.  If your reception staff seem to directly descended from the SS-Helferin guards from Ravensbrück, then you have problems.

Your reception staff should be:

  • neatly attired
  • well spoken
  • helpful
  • smiling, and optionally:
    attractive.*

I can think of only three receptionists in 20 years who meet these criteria.  All the rest, you’re not memorable, that’s for sure.

* Why optionally you ask?  Well in some countries, attractiveness is a form of discrimination.