Some points on work email etiquette which I “borrowed” from someone else.
As your team lead, you can expect:
- I will “see” your email within 12 hours.
If what you want to know is urgent, pick the phone up. You have been issued a cell/mobile phone, start using it.
- I generally will not send responses like: Sure, righto, can do, no problems etc.
- As your manager I expect that you will view your emails as soon as practical, but remember you have a cell phone, so start using it for “action this day” items.
- Do not cc: me in on emails for no good reason.
- Mail cc’d to me lands into a separate mail folder. It’s checked less often than mail sent TO me.
- I use Return Receipt with those class of people I need to know they have seen the email.
This is generally “Project Managers” & “Customer Relationship Managers”.
I expect that when you write emails:
- you will use Punctuation/Capitalisation.
- will not use use SMS slang/abbreviations or “l33t” speak.
- you will make a meaningful subject line.
- People who are in the TO: field, are expected to action the email
- People who are in the CC: field, are being informed only, and no action should be required.
- The goal is for all of us
– to Manage By Exception (no news is good news)
– spend less time answering emails, and more time, doing other productive stuff.