The Case Of The First Problem

… or the customer’s Postscript printer prints gibberish.Adobe_Postscript3

By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the market since 1985.

So I was surprised when I received my first support call in my new job, “Postscript printer prints gibberish”.

After some psychic debugging, the answer was clear.

“Your printer does not have Postscript installed!”

The why? It’s an optional extra for this particular printer model. In the end, we told the customer to buy the Postscript option if they wanted it.

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View CommentsThe Case Of The First Problem

  • Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

    Jason Rakowski

  • Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

    Jason Rakowski

  • Since 1985 you say, well, I’ll be darnded! That was way back when the top ten songs were…

    1. Careless Whisper, Wham!
    2. Like A Virgin, Madonna
    3. Wake Me Up Before You Go-Go, Wham!
    4. I Want To Know What Love Is, Foreigner
    5. I Feel For You, Chaka Khan
    6. Out Of Touch, Daryl Hall and John Oates
    7. Everybody Wants To Rule The World, Tears For Fears
    8. Money For Nothing, Dire Straits
    9. Crazy For You, Madonna
    10. Take On Me, A-Ha

  • Since 1985 you say, well, I'll be darnded! That was way back when the top ten songs were…

    1. Careless Whisper, Wham!
    2. Like A Virgin, Madonna
    3. Wake Me Up Before You Go-Go, Wham!
    4. I Want To Know What Love Is, Foreigner
    5. I Feel For You, Chaka Khan
    6. Out Of Touch, Daryl Hall and John Oates
    7. Everybody Wants To Rule The World, Tears For Fears
    8. Money For Nothing, Dire Straits
    9. Crazy For You, Madonna
    10. Take On Me, A-Ha

  • [...] particularly talented at IT, it’s just that I’ve been around long enough to be able to psychically debug most problems.  Except when I meet someone who’s been in the trenches nearly as long as [...]

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