Four Key Pillars to User Documentation

In my last documentation post, I talked about the 9 essential rules for writing documentation.

To ensure that your audience accept and use your documentation, there are Four Key Pillars to writing user documentation.

The Four Key Pillars ensure the audience can:

  1. FIND the information they want, easily.
  2. UNDERSTAND the information when they do find it.
  3. Rely on the information being ACCURATE
  4. Rely on the information being COMPLETE

Miss any of these, and your target audience won’t use the documentation you spent time crafting.

My next post on Thursday, will discuss how to apply these Four Key Pillars to your documentation.

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