Computer Associates totally clueless?
The first thing you should do is turn on download debugging.
The log file which is generated will provide you some clues as to what is going wrong. And something to pass along to CA for further diagnosis.
A typical file looks like this:
2008/10/10 12:05:58:281 0×00000948 Started Logging for process C:\PROGRA~1\CA\SHARED~1\SCANEN~1\InoDist.exe
2008/10/10 12:05:58:296 0×00000948 *****************************
2008/10/10 12:05:58:312 0×00000948 InoDist:Started Debug Logging
2008/10/10 12:05:58:312 0×00000948 *****************************
2008/10/10 12:05:58:328 0×00000948 Calling SetCACheckSignLog
2008/10/10 12:05:58:328 0×00000948 Done Calling SetCACheckSignLog
2008/10/10 12:05:58:343 0×00000948 Argument specifies configuration files
…
2008/10/10 12:06:00:609 0×00000948 DownloadSiglistFromSite
2008/10/10 12:06:00:656 0×00000948 szDataDirectory=C:\Program Files\CA\SharedComponents\ScanEngine\Incoming
2008/10/10 12:06:00:687 0×00000948 Download directory: C:\Program Files\CA\SharedComponents\ScanEngine\Incoming.
2008/10/10 12:06:00:750 0×00000948 Downloading the list of signature files.
2008/10/10 12:06:00:796 0×00000948 Entering: CInternetFileLoader::DownloadFileList (szFileList=C:\Program Files\CA\SharedComponents\ScanEngine\Incoming\Rmtsiglist.txt)
…
2008/10/10 12:06:04:390 0×00000948 Deregistering 2372 with realtime successful
2008/10/10 12:06:06:406 0×00000948 Leaving DeInitialize
To turn on signature download debugging, you need to set the following registry keys:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ScanEngine\debug]
“inodistlog”=dword:00000002
“inodebugpath”=”c:\\temp”
or, if you’re particularly lazy, grab it here.
Recent Comments