They see but they don’t understand …

Office Live doesn't work on Wndows 2000

A service call came though, with an end-user rant,

Obviously you’re changed something with your latest software update.  I can’t use Office Live even though I have Internet Explorer 6.

Our on-site support passed it along with “What gives, doesn’t work with Firefox either.”

Now I have better things to do than intentionally break things.  And in this case, the customer and the on-site support team, see, but don’t understand.  The error message reads in part … on Windows XP, Windows Server 2003

That’s right, the customer was using Windows 2000.

My reply to our support staff, “Read the error message.”
The solution for the customer?  We have Citrix servers which run Windows Server 2003, which is a supported platform.

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