Customer Intimate? I used to bristle at that. Customer care, yes! But I don’t want to be intimate with them.
Towards the end of my tenure, we had a Sailing To Success, and then a Sailing With Success customer culture group think program.
We’re all on the good ship SS Customer Intimacy. We’re negotiating the rocks (our obstacles to success), and sailing past the buoys (our progress). We’re racing against the pirates (our competitors) to reach the booty.
– New Employee Induction Program.
I’m glad I’m not part of that anymore.