Customer Relationship Principles

  • Work cooperatively and productively together to meet agreed objectives
  • Clarify objectives, expectations, requirements and agreements
  • Proactively communicate and share information in a meaningful and timely manner
  • Use agreed processes, procedures and engagement models
  • Know and accept our responsibilities and deliver on those responsibilities
  • Be flexible and prepared to consider innovative approaches to the way we do our business
  • Act professionally and respectfully
  • Agree that when things aren’t working we will seek to fix them

as seen here:
Public Sector IT relying on Private Sector Partners- What does it take to make it work?

Bookmark and Share