Late Friday, “Ring Ring”.
Customer needs a BlackBerry Storm urgently.
So we start the process. Our helpful mail administrator points out “But they’re already got one”.
Back to the support guy; “They’re already got one”
“I suspect they actually want to swap their current BlackBerry for a nice shiny new BlackBerry Storm. And they’re using the natural disaster as an excuse”.
“Go find out and call me back.”
Nothing further heard. Wrote a Concern Yourself Always for the Helpdesk ticket, and told the mail administrator to stand down.