Sometimes it’s the support folk you need to worry about.

When the customer prints a Word document, the user gets an “PCL XL Error – Invalid Media”.  The first page prints ok though.

We’re been getting a rash of these lately, "Dude, you people didn’t test the printer properly! It doesn’t print colour".

The support guy passed the “error producing” document to me.  In Word, you can configure different tray settings for different pages.

If I told you that the printer was not setup with three trays, but the second page was trying to print to that 3rd tray?, you can work out the answer

“Go configure the printer correctly”, was the answer.

Progress, like freedom, is desired by nearly all men, but not all understand that both come at a cost.

Whenever society advances, be it in culture and education or science and technology, there is a rise in the requirements man must meet to function successfully.

The price of progress is acceptance of these more exacting standards of performance and relinquishment of familiar habits and conventions rendered obsolete because they no longer meet the new standards.

To move but one rung up the ladder of civilization, man must surpass himself. The simple life comes ‘naturally,’ the civilized life compels effort . . . That is the never-ending challenge.
- Admiral Hyman G. Rickover