When the customer prints a Word document, the user gets an “PCL XL Error – Invalid Media”. The first page prints ok though.
We’re been getting a rash of these lately, "Dude, you people didn’t test the printer properly! It doesn’t print colour".
The support guy passed the “error producing” document to me. In Word, you can configure different tray settings for different pages.
If I told you that the printer was not setup with three trays, but the second page was trying to print to that 3rd tray?, you can work out the answer
“Go configure the printer correctly”, was the answer.