In comes the Service Call from Our Man In The Field.
“… the <users> address book isn’t downloading to their BlackBerry.”
“The issue was caused by someone incorrectly spelling the user’s name in the address book field on the BlackBerry Server.
The misspelling was corrected yesterday as the error was causing a large number of errors in the server event logs.
You will need to re-activate the user.”
The following day, a colleague remarks, “that service call. Our Man In The Field is claiming you’re wrong". I can’t see how you are though.”
“I’m not in this case, and I have the screenshots …”
Nothing further was heard.
I talked about Mary in "Looking for the truth".