Printer jams

I expect that, when a fault is logged though to me to investigate, that some troubleshooting has been done.

“Printer jams. Vendor technician has thoroughly tested printer. I think it’s a driver problem.”

And that was it. No other details.

What did they mean by ““Printer jams?””.

Is it physically jamming?

I’m never seen a printer driver cause that. Perhaps it’s stopping mid-print. ie. stopping at page 10 of a 20 page document.

I bounced the call back, as there was not enough details.

I’ve heard nothing further since.

Physical printer jams are caused by one of four things:

Incorrectly loaded paper trays.
(Lexmark Optra’s were infamous for this.)
Non-laser printer paper being used in a laser printer.
Paper stuck in the printer’s paper path.
(this is caused by failing to remove all the paper from a previous jam)
Paper not stored in the same environment as the printer, being used.
Changes in temperature and humidity can cause paper to jam.

wisefaq.com