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I’m giving you information to improve your business. If I don’t want to provide my phone number to you, you should not force me to by producing the error: Please provide an answer to all questions before submitting. Because: I’m doing you a favour by replying. I don’t want you to give me [...] Some Six Sigma definitions which I’ve collected over time. Term Definition CTQs Critical To Quality. The sort list of the most important customer wants. Customer Any internal/external person/organisation who receives the output of a process. Customer Requirements The needs and expectations of the customer. Which is translated into measurable terms. Used in the process [...] |
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