“Mouth more closed.”

Enterprise desktop support is a mindset.  If you’ve never done it, it’s likely you’ll not understand the issues of how things scale.  A solution for 5 PCs may not scale to 4000 PCs.

Today’s support problem is Firefox.  And it’s not that I don’t like Firefox, indeed, I use it myself.

But I [...]

Children in chimneys

In a discussion about what is acceptable behaviour in the workplace:

“In the past we used to send children up chimneys to clean them as well.”