Must be talking about Diners Club.

This happened to me once.  One of my previous employers insisted on the use of a Diners Club charge cardfor business travel.  “The Card No One Accepts!”, we’d joke, as few companies WOULD accept it.  “High merchant fees”, was the excuse a retailer would often give.

Anyhow, our “awesome” accounts department failed to [...]

“Are You The Man?”

I needed an IT problem fixed at a remote site, so I asked the responsible IT guy*, “Are you the man?”.

‘What do you mean?’

“You’re the IT guy for Tennant Creek, so can you fix the problem?”

‘Oh, yeah!’.

“So you are the man then, go fix it.”

If he only saw this IBM advertisement first

(Click here to continue reading “Are You The Man?”)

Ball juggling

Back in October 2006, one of the CSC Australia sales reps rocks up to my desk “That price quote Wayne gave us for support 4 different versions of SheepBotherer, is unacceptable, the customer won’t wear it AND I want you to change it!”

Who’s doing the work? “Ah, Wayne’s team.”

Wayne has a [...]

Staff problems

Note: this was a post from 2008, when I was working for CSC Australia.

I’m having all the joys of, not only leading my band of Merry Men, but another group while their manager is away.

And it’s been a painful time.

Issues I’ve dealt with so far:

recalcitrant off-shore Delhi-based IT workers not [...]

Why Service Level Agreements trend towards BS.

Work with a big enough organisation and you’ll come across the Service Level Agreement (SLA).

An SLA basically says, “we’ll provide you with x level of service, for y dollars.  If we don’t provide you with that service, we’ll give you something in return.”

That “something” might be a partial refund of your [...]

A price to pay

Note: I wrote this in March 2007, but didn’t publish it at the time.  As far as I know “George” is still working for my previous employer.  There was a price in saving George.

The day started at 6am, with me speaking with a USA based co-worker. The day finished at 9pm with [...]

“Guess I’m buying my own FIGJAM mug then.”

“FIGJAM, what’s that?”, asks my significant other.

Oh, just an industry acronym.

I’ve worked so long in IT, that I was trained on the 7 OSI protocol layers, as part of a job requirement.  I don’t think people learn it these days, unless you’re doing your Cisco CCIE certification.

Anyhow, there is now an [...]

Performance Management, the one where we pay lip service to the concept.

At my last employer, there was a focus on “Performance Management”.  I always felt, even as a team leader, that we paid lip service to the whole process. eg.  we were going though the motions.

Performance Management has many goals.  The primarily one is to ensure that the team is working towards/contributing to [...]

“The bigger you grow, the more stupider you become”

… so writes Scott Barnes over at The MossyBlog Times.

The larger an organisation becomes, the more it’s Mass of Stupidity grows.  Until it reaches critically.

Sure, there are pockets of brilliance in one field or another, but on the whole, once an organisation reaches Stupidity Critically, it’s lost.

Even if the CEO [...]

Corporate Propaganda - FLIC Inc. reaps the benefits of CA UniCentre.

Used to carry this around in my wallet, and whether someone said: ”CA UniCentre is a crap product” I’d point out that we thought it was a fabulous solution, at one time.

April 2003.

By Greasy Poleclimber

The project was to install the CA UniCentre toolset within FLIC Inc. Initially this was to [...]