Like every other tech guy, if I don’t know the answer, I use Google.  Here are my Google tricks for finding Microsoft answers.

Microsoft Help and Support (aka the Knowledge Base)
This is where Microsoft record details of issues they have in their products.  You can use the Google “site:” search parameter to narrow your search to the support.microsoft.com

This is how you do it (click on the picture to see the results):

Looking for a patch or fix?  Use the Microsoft keywords to narrow the search down.

Microsoft has documented the list of keywords here.

Microsoft blogs.
These are the hidden gems.  Written by the folks who design & support the products, often you’ll find an answer here.

Technet blogs are used by the support teams.

MSDN blogs are used by programming types.

And finally, check the Microsoft Forums.