Every man + dog wants a BlackBerry urgently.  How we managed natural disasters without them, I don’t really know.

Late Friday, “Ring Ring”.

Customer needs a BlackBerry Storm urgently.

So we start the process.  Our helpful mail administrator points out “But they’re already got one”.

Humph.

Back to the support guy; “They’re already got one”

‘Oh’

“I suspect they actually want to swap their current BlackBerry for a nice shiny new BlackBerry Storm.  And they’re using the natural disaster as an excuse”.

‘Ah’

“Go find out and call me back.”

Nothing further heard. Wrote a Concern Yourself Always for the Helpdesk ticket, and told the mail administrator to stand down.