Had an issue at work recently.

The background is that BlackBerry emails are delayed when you have 10,000+ emails in your mail file.  It takes time for the BlackBerry Server to scan for changes.  At the 12,501 message mark, throws it’s hands in the air.

So I ask our email team, can you check:

  • does the user have more than 10,000 messages?
  • is message archiving working?
    (we archive messages after 60 days).

The result?

47592 messages dating back to 2003.  And yes, auto-archiving is broken for this user.  We don’t know why yet.

And who said BlackBerry Support was interesting???