“FIGJAM, what’s that?”, asks my significant other.
Oh, just an industry acronym.
I’ve worked so long in IT, that I was trained on the 7 OSI protocol layers, as part of a job requirement. I don’t think people learn it these days, unless you’re doing your Cisco CCIE certification.
Anyhow, there is now an 8th layer, as in “It’s a Layer 8 issue”. The 8th layer is the person who is causing the ID10T error, all because they have not RTFM’d.
Now IT users are funny beasts. Often when we see a problem reported though to us, it’s not stated clearly.
“It doesn’t work”
… or in one recent case “My computer is slow”, actually was “I am not able to read emails on my BlackBerry.”
That’ll be because Chucky, you don’t have a BlackBerry Service with us. “Would Sir like us to arrange one?”
The legendary Roger Forsey* tells the story of the bloke who wanders into a hardware store,
“I want a drill.”
’What kind would you like Sir?’
”I don’t know, I just want a drill.”
The customer actually needs to make a hole in something. Whether he actually wants a drill to do this, is unknown.
* – The sharpest Active Directory bloke I know. Some of the Department of Civil Aviation stories he tells are hilarious.
| FIGJAM | F$^& I’m Good, Just Ask Me |
| Layer 8 | The person sitting at the keyboard. |
| ID10T | Idiot |
| PEBKAC | Problem exists between keyboard and chair |
| RTFM | Read The Friendly Manual |
| Excessive air gap | “There was an excessive air gap between the power cord and the wall socket” ie. cable not plugged in. |
| ESU | Equipment Superior to User |
| MOE | Massive Operator Error |
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