Back in October 2006, one of the CSC Australia sales reps rocks up to my desk
“That price quote Wayne gave us for support 4 different versions of SheepBotherer, is unacceptable, the customer won’t wear it AND I want you to change it!”

Who’s doing the work?
“Ah, Wayne’s team.”

Wayne has a fair idea of the cost to do it, his team has been doing that type work for the last year.
“Ah, but the customer thinks it’s too expensive”

Perhaps the customer needs to realise that juggling 4 balls is more difficult than one ball.

Now go away.

It is not the critic who counts, not the one who points out how the strong man stumbled, or how the doer of deeds might have done them better. The credit belongs to the man who is actually in the arena, whose face is marred with sweat, and dust, and n blood; who strives valiantly; who errs and comes short again and again; who knows the great enthusiasm, the great devotion, and spends himself in a worthy cause; who, if he wins, knows the triumph of high achievement; and who, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat.
– Theodore Roosevelt

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And not a word of thanks – on re’orgs “No, I don’t have a crystal ball” You’ve outsourced the helpdesk WHERE?

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