“Printer jams. Vendor technician has thoroughly tested printer. I think it’s a driver problem.”
And that was it. No other details.
What did they mean by ““Printer jams?””.
Is it physically jamming?
I’m never seen a printer driver cause that. Perhaps it’s stopping mid-print. ie. stopping at page 10 of a 20 page document.
I bounced the call back, as there was not enough details.
I’ve heard nothing further since.
Physical printer jams are caused by one of four things:
- Incorrectly loaded paper trays.
(Lexmark Optra’s were infamous for this.)
- Non-laser printer paper being used in a laser printer.
- Paper stuck in the printer’s paper path.
(this is caused by failing to remove all the paper from a previous jam)
- Paper not stored in the same environment as the printer, being used.
Changes in temperature and humidity can cause paper to jam.