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Stories, and bit rot, from the IT Support Trenches

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Business Etiquette Last Job

And not a word of thanks – on re’orgs

Dale July 22, 2008 8 Comments

There was a team of folks who worked near by.  They performed Second Level support type work for a large mining customer, and they (the team) were based in Melbourne.…

Business Etiquette Last Job PDA

If you don’t have a Blackberry, you’re a zero – according to ANZ bank exec.

Dale July 16, 2008 0 Comments

... something I wrote in 2007, which has been sitting in the "should get around to publishing" queue. "If you don't have a Blackberry, you're a Zero", according to Kimberley…

Business Etiquette Last Job Resignation

21 Things to do when quitting work

Dale May 20, 2008 2 Comments

This is the list I used when I finished up at my last job. Writing in blue shows what I did/what actually happened when I tried to complete the task.…

Business Etiquette Last Job Stories

“I came up with it all by myself.” – on theft of ideas in corporate life.

Dale April 30, 2008 4 Comments

Seen this twice in my 20 years in IT.  This being the theft of someone else's ideas, and claiming them as their own. First time I saw it was in…

Business Etiquette Customer Relations Stories YouTube

Acknowledge the user, to avoid the flack

Dale March 30, 2008 0 Comments

So said a very experienced helpdesk leader I worked with. It lets the annoyed customer to get all their annoyances out, and they calm down.  Of course, swearing at a…

Business Etiquette

Some meeting etiquette

Dale March 29, 2008 0 Comments

If you are invited to a meeting by me: TO vs. CC vs. BCC TO indicates you are REQUIRED. CC indicates that are invited, but not required. BCC means I'm…

Business Etiquette

Some email etiquette

Dale March 27, 2008 0 Comments

Some points on work email etiquette which I "borrowed" from someone else. ~~~ As your team lead, you can expect: I will "see" your email within 12 hours. If what…

Business Etiquette Last Job Resignation

Matthew 22:21 – Render to Caesar …

Dale March 15, 2008 0 Comments

There are three things which will get you into trouble in life, thus explains why I returned a USB memory stick to my employer. It was a surprise to the…

Business Etiquette Customer Relations

“It’s policy!”

Dale March 11, 2008 0 Comments

Never get in the way of: the boss and a cup of tea a politician and a bag load of money a public servant and "policy". There is a planning…

Business Etiquette

“Ohne mich!” (Without Me) – Some resignation etiquette

Dale February 20, 2008 0 Comments

Submitted my resignation yesterday, so now I'm at T minus 4 weeks and counting. Having only having resigned from one other job in 15 years, I needed to brush up…

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