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Stories, and bit rot, from the IT Support Trenches

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Stories, and bit rot, from the IT Support Trenches

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“We’re dead in the water …”

Dale Oct 20, 2011 0 Comments

With large companies, you will often have multiple divisions all running their own IT operations, in addition to the Central IT Department. What invariably happens is that some bright spark…

Books Business Etiquette Last Job Leadership

“Why Assholes Fool Themselves”

Dale Apr 29, 2011 0 Comments

1. You and your organisation are effective despite rather than because you are a demeaning jerk.  You make the mistake of attributing success to the virtues of your nasty ways,…

Last Job Stories Windows

“I have a user on site that has over 20gig in a CSC folder in windows”

Dale Nov 10, 2010 0 Comments

In a Windows 7 Administration course today, I was telling this story, which my fellow students thought was hilarious.  Back in early 2007, this email forwarded along to me for…

Last Job Personal

Must be talking about Diners Club.

Dale Apr 29, 2010 0 Comments

This happened to me once.  One of my previous employers insisted on the use of a Diners Club charge cardfor business travel.  “The Card No One Accepts!”, we’d joke, as…

Last Job YouTube

“Are You The Man?”

Dale Sep 19, 2009 0 Comments

I needed an IT problem fixed at a remote site, so I asked the responsible IT guy*, “Are you the man?”. ‘What do you mean?’ “You’re the IT guy for…

Last Job People Quotations Stories

Ball juggling

Dale May 25, 2009 0 Comments

Back in October 2006, one of the CSC Australia sales reps rocks up to my desk "That price quote Wayne gave us for support 4 different versions of SheepBotherer, is…

Last Job Stories

Staff problems

Dale May 19, 2009 0 Comments

Note: this was a post from 2008, when I was working for CSC Australia. I'm having all the joys of, not only leading my band of Merry Men, but another…

Business Etiquette Customer Relations Last Job

Why Service Level Agreements trend towards BS.

Dale May 6, 2009 0 Comments

Work with a big enough organisation and you’ll come across the Service Level Agreement (SLA). An SLA basically says, “we’ll provide you with x level of service, for y dollars. …

Last Job Leadership Stories

A price to pay

Dale May 4, 2009 0 Comments

Note: I wrote this in March 2007, but didn’t publish it at the time.  As far as I know “Leo” is still working for my previous employer.  There was a…

Business Etiquette Last Job Leadership People

Performance Management, the one where we pay lip service to the concept.

Dale Mar 27, 2009 0 Comments

At my last employer, there was a focus on “Performance Management”.  I always felt, even as a team leader, that we paid lip service to the whole process. eg.  we…

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