“We’re dead in the water …”
DaleWith large companies, you will often have multiple divisions all running their own IT operations, in addition to the Central IT Department. What invariably happens is that some bright spark…
“Why Assholes Fool Themselves”
1. You and your organisation are effective despite rather than because you are a demeaning jerk. You make the mistake of attributing success to the virtues of your nasty ways,…
“I have a user on site that has over 20gig in a CSC folder in windows”
In a Windows 7 Administration course today, I was telling this story, which my fellow students thought was hilarious. Back in early 2007, this email forwarded along to me for…
Must be talking about Diners Club.
This happened to me once. One of my previous employers insisted on the use of a Diners Club charge cardfor business travel. “The Card No One Accepts!”, we’d joke, as…
“Are You The Man?”
I needed an IT problem fixed at a remote site, so I asked the responsible IT guy*, “Are you the man?”. ‘What do you mean?’ “You’re the IT guy for…
Ball juggling
Back in October 2006, one of the CSC Australia sales reps rocks up to my desk "That price quote Wayne gave us for support 4 different versions of SheepBotherer, is…
Staff problems
Note: this was a post from 2008, when I was working for CSC Australia. I'm having all the joys of, not only leading my band of Merry Men, but another…
Why Service Level Agreements trend towards BS.
Work with a big enough organisation and you’ll come across the Service Level Agreement (SLA). An SLA basically says, “we’ll provide you with x level of service, for y dollars. …
A price to pay
Note: I wrote this in March 2007, but didn’t publish it at the time. As far as I know “Leo” is still working for my previous employer. There was a…
Performance Management, the one where we pay lip service to the concept.
At my last employer, there was a focus on “Performance Management”. I always felt, even as a team leader, that we paid lip service to the whole process. eg. we…