“PC won’t start”
DaleThe friend explained that their PC wouldn’t start up. “Where do you keep it?”, I asked. ‘On the floor’, was the reply. “You need to give it a clean, it’s…
The Case Of The First Problem Revisited
“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does not have the postscript option…
Internet Explorer has issues with session cookies, fancy that.
The problem was reported thus. Internet Explorer is not storing session cookies for XYZ website. The session cookies are stored when we use Firefox. Two hours later, I can tell…
The case of the broken Microsoft Word VBA application
It was a Microsoft Word (VBA) application written back in 2001. Essentially what it does is: user selects a letter type. the user then enters some customer reference numbers. the…
The SMS Mirror Driver
The SMS Mirror driver is the root cause of the problem, with help from a dated video driver, the SMS Remote Control application (Wuser32.exe), and an unsupported operating system (Windows…
The printer does not print “Watermarks”.
The problem was described to me like this: When you print to the network printer, and want to use the “URGENT” watermark setting, it does not work. When you print…
3 fools and a printer.
Problem: Konica Minolta C652 multi-function printer, with Fiery RIP installed, refuses to print. Cause & solution: If you leave the Fiery RIP Controller in Setup / Menu mode, it stops…
Printer jams
I expect that, when a fault is logged though to me to investigate, that some troubleshooting has been done. “Printer jams. Vendor technician has thoroughly tested printer. I think it’s…
“There is something wrong with these files …”
The desktop technician solved the problem himself, with the comment There is something wrong with these files ... but didn’t realise it. Microsoft PowerPoint XP was crashing whenever the customer…
SSL errors, and how to diagnose them.
Frankly, I don’t know, but here’s what I learnt. It started with a customer reporting a problem When we press the publish button on the website, we get a 403…