
“PC won’t start”
The friend explained that their PC wouldn’t start up. “Where do you keep it?”, I asked. ‘On the floor’, was the reply. “You need to Read More …
Stories, and bit rot, from the IT Support Trenches
The friend explained that their PC wouldn’t start up. “Where do you keep it?”, I asked. ‘On the floor’, was the reply. “You need to Read More …
“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does Read More …
The problem was reported thus. Internet Explorer is not storing session cookies for XYZ website. The session cookies are stored when we use Firefox. Two Read More …
It was a Microsoft Word (VBA) application written back in 2001. Essentially what it does is: user selects a letter type. the user then enters Read More …
The SMS Mirror driver is the root cause of the problem, with help from a dated video driver, the SMS Remote Control application (Wuser32.exe), and Read More …
The problem was described to me like this: When you print to the network printer, and want to use the “URGENT” watermark setting, it does Read More …
Problem: Konica Minolta C652 multi-function printer, with Fiery RIP installed, refuses to print. Cause & solution: If you leave the Fiery RIP Controller in Setup Read More …
I expect that, when a fault is logged though to me to investigate, that some troubleshooting has been done. “Printer jams. Vendor technician has thoroughly Read More …
The desktop technician solved the problem himself, with the comment There is something wrong with these files … but didn’t realise it. Microsoft PowerPoint XP Read More …
Frankly, I don’t know, but here’s what I learnt. It started with a customer reporting a problem When we press the publish button on the Read More …