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Home » Archive for  Psychic Troubleshooting

Category: Psychic Troubleshooting

“PC won’t start”

Posted onJuly 27, 2012July 24, 2012

The friend explained that their PC wouldn’t start up. “Where do you keep it?”, I asked. ‘On the floor’, was the reply. “You need to Read More …

CategoriesHardware, Psychic Troubleshooting

The Case Of The First Problem Revisited

Posted onNovember 28, 2011

“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does Read More …

CategoriesPrinting, Psychic Troubleshooting, Stories

Internet Explorer has issues with session cookies, fancy that.

Posted onDecember 17, 2009October 16, 2020

The problem was reported thus. Internet Explorer is not storing session cookies for XYZ website.  The session cookies are stored when we use Firefox. Two Read More …

CategoriesIt's A Bug, Psychic Troubleshooting, WindowsTagsCookies, Firefox, Internet Explorer

The case of the broken Microsoft Word VBA application

Posted onOctober 6, 2009October 21, 2020

It was a Microsoft Word (VBA) application written back in 2001. Essentially what it does is: user selects a letter type. the user then enters Read More …

CategoriesIt's A Bug, Microsoft Office, Psychic Troubleshooting, SecurityTagsActiveX, Kill Bits, Microsoft Office, OCX, Security, VBA

The SMS Mirror Driver

Posted onSeptember 16, 2009November 24, 2021

The SMS Mirror driver is the root cause of the problem, with help from a dated video driver, the SMS Remote Control application (Wuser32.exe), and Read More …

CategoriesIt's A Bug, Psychic Troubleshooting, WindowsTagsmicrosoft systems management, mirror driver, sms remote control, systems management server, video acceleration

The printer does not print “Watermarks”.

Posted onAugust 25, 2009October 16, 2020

The problem was described to me like this: When you print to the network printer, and want to use the “URGENT” watermark setting, it does Read More …

CategoriesPrinting, Psychic TroubleshootingTagshp, iprint, novell, upd

3 fools and a printer.

Posted onAugust 18, 2009November 24, 2021

Problem: Konica Minolta C652 multi-function printer, with Fiery RIP installed, refuses to print. Cause & solution: If you leave the Fiery RIP Controller in Setup Read More …

CategoriesPrinting, Psychic Troubleshooting

Printer jams

Posted onJune 22, 2009November 24, 20211 Comment

I expect that, when a fault is logged though to me to investigate, that some troubleshooting has been done. “Printer jams.  Vendor technician has thoroughly Read More …

CategoriesPrinting, Psychic Troubleshooting

“There is something wrong with these files …”

Posted onJune 9, 2009July 29, 2009

The desktop technician solved the problem himself, with the comment There is something wrong with these files … but didn’t realise it. Microsoft PowerPoint XP Read More …

CategoriesPowerpoint, Psychic Troubleshooting

SSL errors, and how to diagnose them.

Posted onApril 8, 2009February 28, 2021

Frankly, I don’t know, but here’s what I learnt. It started with a customer reporting a problem When we press the publish button on the Read More …

CategoriesNetworking, Psychic Troubleshooting, Security, WindowsTagsadsl, mtu, packet fragmentation, ping test, ssl

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