Customers like to (re)use the methods of the support team ...

I was doing some code cutting the other day for a customer.

Indirectly.

I had sent a DOS batch file to Customer A, in response for an urgent fix request.  The DOS batch file enables Customer A to use a particular web application.

The Help Desk send me an email, "Customer B have [...]

Why I Blog – Not

(Helen Coonan was our Federal Minister for Communications, and strangely attractive, if you like that sort of look) (cartoon borrowed from The Chaser)

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