You’ve outsourced the helpdesk WHERE?

Like many companies, my former employer offshored their Intranet helpdesk to India.  First I knew of this was when I received an email

We’ve reset your password to abcd1234, and we’ll now close your Help Desk ticket

"WHAT HELP DESK TICKET!?!?!", I exclaimed to myself.

So I ring the Help Desk

CSC India, [...]