
The Case Of The First Problem Revisited
“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does Read More …
Stories, and bit rot, from the IT Support Trenches
“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does Read More …
In a Windows 7 Administration course today, I was telling this story, which my fellow students thought was hilarious. Back in early 2007, this email Read More …
I am always reminded of this Dilbert cartoon whenever a customer has a large complex problem at work, and some genius suggests “We’ll build a Read More …
Or when I stopped using Australian slang in international telephone calls. May 22, 2003. When the CA Unicenter Remote Product started up on Windows 98SE, Read More …
As I said to the boss the other day when he asked if we wanted a final backup of the Windows 2000 Server we were Read More …
as I said to a co-worker, applies. The problem? We were running out of network drive space. The network drive, where our 2000 customers store Read More …
“Not IT, no sir-ee. I shuffle papers for a living. See the shine in the seat of my trousers? Don’t leave my chair all day” Read More …
Confessions can be good. Here are mine around backup mistakes I’ve made. Copy “new” backup disk over the “old” backup disk. The “new” disk was Read More …
Or how tape backups have failed my customers over the years, and wasted our collective time, because of customer stupidity. Melted tapes The school Read More …
With Geocities shutting down, I had to move the CTOS Faq site. CTOS, my friends, was an kick-ass operating system which was released in 1979, Read More …