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Stories, and bit rot, from the IT Support Trenches

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Stories, and bit rot, from the IT Support Trenches

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Printing Psychic Troubleshooting Stories

The Case Of The First Problem Revisited

Dale Nov 28, 2011 0 Comments

“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does not have the postscript option…

Last Job Stories Windows

“I have a user on site that has over 20gig in a CSC folder in windows”

Dale Nov 10, 2010 0 Comments

In a Windows 7 Administration course today, I was telling this story, which my fellow students thought was hilarious.  Back in early 2007, this email forwarded along to me for…

Software Stories

“I recommend we build a tracking database”

Dale Jul 26, 2010 0 Comments

I am always reminded of this Dilbert cartoon whenever a customer has a large complex problem at work, and some genius suggests “We’ll build a database”.  Or frequently, we’ll implement…

Stories

“What is this ‘Furphy’ you refer to?

Dale Jul 22, 2010 4 Comments

Or when I stopped using Australian slang in international telephone calls. May 22, 2003. When the CA Unicenter Remote Product started up on Windows 98SE, it would do a network…

Quotations Stories

“It is better to have and not need, than need and not have.”

Dale Jun 16, 2010 0 Comments

As I said to the boss the other day when he asked if we wanted a final backup of the Windows 2000 Server we were decommissioning.  Now where I first…

How To Stories

Backup mistakes I’ve made.

Dale Jan 12, 2010 0 Comments

Confessions can be good.  Here are mine around backup mistakes I’ve made. Copy “new” backup disk over the “old” backup disk. The “new” disk was blank! I (almost) “lost” 5…

Hardware How To Stories

Tape backup, reliable? Never ever!

Dale Dec 30, 2009 6 Comments

  Or how tape backups have failed my customers over the years, and wasted our collective time, because of customer stupidity. Melted tapes The school which stored their entire backup…

Software Stories

Leaving Geocities: “This website has won No Awards at all”

Dale Nov 2, 2009 0 Comments

With Geocities shutting down, I had to move the CTOS Faq site. CTOS, my friends, was an kick-ass operating system which was released in 1979, and was supported for 20…

State Bank Victoria Stories

The mighty IBM 3800

Dale Oct 14, 2009 8 Comments

Laser printers use two types of fusion to fuse toner to paper, hot fusion, and cold fusion. I’ve only seen cold fusion used once.  StorageTek used to make mainframe printers…

State Bank Victoria Stories

Everything goes in circles: Cash Dye Bombs

Dale Oct 13, 2009 0 Comments

Back when I was a spotty faced bank teller, banks in Australia had stopped using cash dye bombs. “Spoil the prize, and you spoil the crime.” was the theory with…

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