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Stories, and bit rot, from the IT Support Trenches

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Networking Windows

Determining your MTU, and why you should care.

Dale September 1, 2009 0 Comments

When we talk about networking, sometimes we’ll talk about Maximum Transmission Unit (MTU) packet sizing.  I briefly referred to MTUs in the SSL errors, and how to diagnose them post.…

Networking Windows Windows 7

The Microsoft Loopback Adapter, NT4 & Windows 7.

Dale May 21, 2009 0 Comments

Reading a Microsoft blog post recently, I was reminded of a customer request from late 2002.  The emailed request was something like this: Had to use the generic Win NT4…

Networking Psychic Troubleshooting Security Windows

SSL errors, and how to diagnose them.

Dale April 8, 2009 0 Comments

Frankly, I don’t know, but here’s what I learnt. It started with a customer reporting a problem When we press the publish button on the website, we get a 403…

How To Networking

Non Routable IP addresses

Dale January 8, 2009 0 Comments

Non routable IP addresses are IP addresses which are not usable on the internet, but can be used on your home/corporate network. 10.0.0.0 - 10.255.255.255 172.16.0.0 - 172.31.255.255 192.168.0.0 -…

Networking

$20,000 because the customer didn’t want to be hassled with VPN tokens

Dale January 1, 2009 0 Comments

A senior project manager reminded me of the power of Freedom of Information requests to stop things. Yes, we can do that for the Minister, but the Minister should be…

Networking

They don’t make networks hubs anymore

Dale September 2, 2008 0 Comments

IF you wanted to analyse some network traffic, to see where things were going wrong, you would use a network hub.  A network hub is one of the devices you…

Humour Networking Quotations

Learning from implementing a change.

Dale July 14, 2008 8 Comments

I, of course, researched everything beforehand and had it all planned out so that the implementation of the new policy went without incident. Well, maybe there was a little trial…

Networking Security

If you don’t have control of your network – Wireless Security

Dale April 7, 2008 0 Comments

... then it's unmanaged and open to exploit.  As happened with a customer in mid-2004. The "batphone" rings and it's one of our desktop support guys. "We're detected a wireless…

eMail Freeware Networking Travel Utilities

nPing – Diagnosing Lotus Notes network problems

Dale February 25, 2008 0 Comments

Update October 2011:  nPing can no longer be downloaded, see this workaround. Lotus Notes client didn't work at the Frensham Pond Hotel, when I stayed there. Long story short Ports…

Networking Psychic Troubleshooting Quotations

We also know there are known unknowns – Network troubleshooting

Dale February 14, 2008 0 Comments

Such as WAN link utilisation. Users were complaining that network performance was slow across the 80M WAN link.  How did they know?  Citrix users mostly ... So I ask our…

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