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“Why Assholes Fool Themselves”

Dale April 29, 2011 0 Comments

1. You and your organisation are effective despite rather than because you are a demeaning jerk.  You make the mistake of attributing success to the virtues of your nasty ways,…

Business Etiquette Internet Filtering

So does the Corporate IT Policy get enforced?

Dale November 25, 2009 0 Comments

It’s been my sad experience over the last 20+ years, that what’s in the IT Policy vs. what gets enforced, is a bit of guess work for most people.  Here…

Business Etiquette

“Forget this: Treat other people the way they’d like to be treated.”

Dale November 1, 2009 0 Comments

There’s some sage advice in this BusinessWeek article by Peter Bregman Because the world is more global and organizations are more diverse, the likelihood we will interact with people very…

Business Etiquette

Anonymous questions box

Dale May 8, 2009 0 Comments

Sometimes an organisation asks for full and frank questions, but when they see questions, they don’t really want them asked. Such as it was with a re-organisation of a government…

Business Etiquette Customer Relations Last Job

Why Service Level Agreements trend towards BS.

Dale May 6, 2009 0 Comments

Work with a big enough organisation and you’ll come across the Service Level Agreement (SLA). An SLA basically says, “we’ll provide you with x level of service, for y dollars. …

Business Etiquette Last Job Leadership People

Performance Management, the one where we pay lip service to the concept.

Dale March 27, 2009 0 Comments

At my last employer, there was a focus on “Performance Management”.  I always felt, even as a team leader, that we paid lip service to the whole process. eg.  we…

Business Etiquette Last Job Quotations

“The bigger you grow, the more stupider you become”

Dale March 9, 2009 0 Comments

... so writes Scott Barnes over at The MossyBlog Times. The larger an organisation becomes, the more it’s Mass of Stupidity grows.  Until it reaches critically. Sure, there are pockets…

Business Etiquette Funny Pictures State Bank Victoria

Wrong guesses are COSTLY!

Dale January 21, 2009 0 Comments

This is at least 20 years old, and is as valid now, as it was back then.  Our training folks used to show it up on the overhead projector before…

Business Etiquette Last Job

The Bucket Of Water Thing.

Dale December 1, 2008 0 Comments

The humble bucket of water is a simple way to gain work/life perspective. Fill up a bucket, with water. Put your hand in it. Move it all about if you…

Business Etiquette Other Blogs People Quotations

Lessons from Scoble – why PodTech failed.

Dale August 10, 2008 0 Comments

I used to think Robert Scoble SUCKED.  I found his work at Microsoft Channel 9 sucked because it was all Microsoft-centric.  Gee, what a surprise eh?  Bloke works for Microsoft,…

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