Corporate Propaganda – FLIC Inc. reaps the benefits of CA UniCentre.
DaleUsed to carry this around in my wallet, and whether someone said: ”CA UniCentre is a crap product” I’d point out that we thought it was a fabulous solution, at…
Four IT cost challenges
IT Labour Helpdesk Support Licensing End user productivity. - as seen in a senior management “Let’s reduce costs by off shoring to India” briefing paper.
CSC vs. EDS vs. IBM
IBM This is your suit EDS Many suits, pick one of our suits CSC Which suit would you like? - George Bell I liked George, and that was the theory…
The Bucket Of Water Thing.
The humble bucket of water is a simple way to gain work/life perspective. Fill up a bucket, with water. Put your hand in it. Move it all about if you…
On corporate speak
I was a new employee trainer for 4 years, which means I could talk about my employers strategic direction and Customer Intimacy programs. Customer Intimate? I used to bristle at…
Some people only “get it” with pictures …
And some are so pig-ignorant that even a photo doesn’t help. Had to write up training material for a SMS 2003 support session I was presenting. You can see the…
This week’s work challenge? – Project Managers!
Project Managers are those people who ""manage"" projects. Sort of like a "stay at home" mum who organises her children’s day. Except the mum is competent, and the project manager…
You’ve outsourced the helpdesk WHERE?
Like many companies, my former employer offshored their Intranet helpdesk to India. First I knew of this was when I received an email We've reset your password to abcd1234, and…
Benefits of Six Sigma
They say that Six Sigma was created by a Motorola engineer, who ended up dying in the company cafeteria. It's all about cost-cutting. Sure, there are other benefits such as:…
Three More Years of Outsource Avoidance…
Worked for a company rather like this. For Financial Year 2008, the goal was to off-shore to India, 40% of operations staff. We lost a lot of good people, and…