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Stories, and bit rot, from the IT Support Trenches

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People Security

Newsflash: Steve Riley has left the building!

Dale May 7, 2009 0 Comments

Sheer bloody madness.  First Jesper leaves, now Steve has been re-structured out of a job.  First heard Steve (and Jesper) speak at TechEd 2005 in Brisbane.  I think the talk…

Security

It could only happen in?

Dale May 5, 2009 4 Comments

Imagine this. You are a power generating company (PGC). You have a virus outbreak on your network. It infects your SCADA PCs. WTF?!? SCADA.  Supervisory Control And Data Acquisition.  In…

Security

So, where do I check for ATM card skimming & PIN capturing devices.

Dale April 21, 2009 4 Comments

Three weeks ago, I wrote about ATM skimming devices, and shared some photos.  A reader wrote in and asked “Where do I look on a ATM to try and spot…

Security Windows

“They rang me up, and said …”

Dale April 9, 2009 4 Comments

“I have an inappropriate password.”  The user telling me this, was stunned that anyone would notice. An inappropriate password would be something like password qwerty 123456 But this particular Law…

Networking Psychic Troubleshooting Security Windows

SSL errors, and how to diagnose them.

Dale April 8, 2009 0 Comments

Frankly, I don’t know, but here’s what I learnt. It started with a customer reporting a problem When we press the publish button on the website, we get a 403…

Security

Automatic Teller Machine (ATM) Card Skimming photos

Dale March 31, 2009 0 Comments

There has been a bit of exposure in the news recently, of Automatic Teller Machine fraud.  Aka Card Skimming and PIN capturing.  Up to 1,000,000 dollars has been obtained by…

Security Utilities

LastPass does form filling!

Dale March 30, 2009 0 Comments

It was an article from Jesper Johansson* which finally got me using LastPass as a password manager. I use LastPass* for most of my web logons. This is why: each…

Security Vista Windows 7

2 and a bit reasons to wait for Windows 7

Dale March 26, 2009 0 Comments

If you’re a business customer, thinking about making the upgrade from Windows NT4/2000/XP, I’d be waiting for Windows 7. By all means, plan and test with Windows Vista, and then…

Security

A sample Remote Desktop Control product policy.

Dale March 25, 2009 0 Comments

Had a customer IT Security Team, let’s call them FREDNET, ask me for some advice on graphical desktop sharing and control system. Think VNC, Dameware, PC Anywhere. Here is what…

How To Internet Filtering Security

OpenDNS, why it’s good.

Dale March 20, 2009 0 Comments

Long story short … OpenDNS is really good, and I can’t draw. Long Story You need talent to draw, I don’t have it, other blog posters seem to have some. …

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Stories, and bit rot, from the IT Support Trenches

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