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Stories, and bit rot, from the IT Support Trenches

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Training - other

How to determine what you want

Dale November 23, 2011 0 Comments

I was on a training course recently, and the trainer showed a chart something like this: If we focus on what we Don’t Want, that’s what we get To help…

Hardware

I’m not going to miss this “I’ve bent a PIN” problem.

Dale November 22, 2011 2 Comments

This, pictured right, landed across my desk today. The end user told me “I’ve bent a drive pin, can you fix it.” ‘Maybe’ The problem with trying to fix this…

How To vbscript Windows

VBscript to get the system uptime from a group of computers

Dale November 4, 2011 0 Comments

One of our corporate customers doubted that we had computers being left powered on overnight.  So I quickly wrote the script below to query each computer’s uptime. The record uptime? …

Hardware Windows

The strange case of the HP Presario CQ61 laptop

Dale November 3, 2011 2 Comments

The user reported, When I use Microsoft Word, the keyboard randomly selected all text and deletes it.  This doesn’t happen when I use an external keyboard. I’ve seen this behaviour…

Utilities Windows 7 WinXP

Removing old update backup files from Windows XP and Windows 7

Dale November 2, 2011 0 Comments

Before I release a new Windows XP standard operating system image, I use a utility called “Windows XP Update Remover”.  I do this to reduce the number of “$NTuninstall” directories…

Internet Explorer It's A Bug

What happens when you uninstall Internet Explorer 8?

Dale November 1, 2011 0 Comments

It makes itself hard to reinstall itself.  The install program looks at registry and decides, “heck, I’m already installed.” At least that’s happened when I had to reinstall it via…

How To It's A Bug Software Windows

So you’re missing the MSI source package

Dale October 27, 2011 0 Comments

It is one of the great annoyances with Roaming Profiles and MSI-based installs, that if you reformat your PC, you can lose the link to your MSI package.  Here’s today’s…

PDA

And I thought screen protectors were a waste of time and money

Dale October 26, 2011 0 Comments

A gimmick just to try and extract more money out of uninformed consumers. But I was wrong. The picture on the left shows the assorted scratches (circled) my PDA has…

How To vbscript

How to uninstall all versions of a particular piece of software.

Dale October 25, 2011 0 Comments

We’re in the mist of doing an Adobe Acrobat Reader upgrade, and one of my co-workers found this place of code on the net.  The vbscript loops though WMI’s Win32_Product,…

Excel How To

One way to anonymise live data for test use

Dale October 24, 2011 0 Comments

Take your table/spreadsheet with your live data and sort ONLY the field holding the surname into A –> Z order sort ONLY the field holding the first name into Z…

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