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Stories, and bit rot, from the IT Support Trenches

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Stories, and bit rot, from the IT Support Trenches

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Stories Windows

This fix only for Windows NT4 Server

Dale October 30, 2008 4 Comments

Folks may remember the support gap when Microsoft dropped support for Windows NT4 Workstation, but still supported NT4 Server. The difference between NT4 Workstation and Server was minimal, a couple…

Last Job Stories

Some people only “get it” with pictures …

Dale October 29, 2008 0 Comments

And some are so pig-ignorant that even a photo doesn’t help. Had to write up training material for a SMS 2003 support session I was presenting.  You can see the…

Psychic Troubleshooting Windows

They see but they don’t understand …

Dale October 28, 2008 0 Comments

A service call came though, with an end-user rant, Obviously you’re changed something with your latest software update.  I can’t use Office Live even though I have Internet Explorer 6.…

Quotations

Just because you’re really good at something, it doesn’t make you a good person

Dale October 27, 2008 0 Comments

It’s a funny thing.  Hunter’s probably one of the best writers that we’ll ever get, but I didn’t care about that.  The Rolling Stones are probably the best best rock…

Security

Back in the day – preventing Spyware

Dale October 27, 2008 1 Comments

I devised a method to prevent Spyware (and Webshots) from loading, using the Microsoft Application Compatibility Toolkit Shim Application Database (sdbinst.db) It worked well:        most people didn’t ring…

Stories

Look carefully, you can see the Compaq sign.

Dale October 24, 2008 0 Comments

One company I was at, had an on-site server team from Compaq. This was in the days before HP merged with Compaq, and stuffed both companies. Even though it was…

Customer Relations Funny Pictures

Why? Is it gonna blow?!?

Dale October 24, 2008 0 Comments

I’m careful with how I communicate with customers.  Not for them, terms like ProcMon, least user privilege, DLL Hell and PEBKAC.  Though for some of our support people, it’s an…

Funny Pictures It's A Bug Windows

Windows Operating System install testing

Dale October 23, 2008 0 Comments

Before we ship a customised Microsoft Windows installation to our customers, we test. And test. And test some more. The picture, though a little old, shows a failed build test. …

Hardware It's A Bug Printing

HP Universal Print Driver – shame it doesn’t work with Novell Netware.

Dale October 22, 2008 6 Comments

Being cheap bastards conscious of the support costs of maintaining device-specific printer drivers, HP has come up with the HP Universal Print Driver (UPD). Works great on Microsoft Windows based…

Utilities

Running Linux? Using Grub? GAGs easier.

Dale October 21, 2008 0 Comments

GAG, the graphical boot manager is a lot easier to use.  Saw it over at gag.sourceforge.net

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Stories, and bit rot, from the IT Support Trenches

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