“Above & below the line behaviour”
DaleFrom the training course I was on the other week: Ownership Accountability Responsibility Blame Excuses Denial Useful reminder: “Am I slipping below the line?”
“Our roaming profiles aren’t being saved …”
I noticed this myself but wasn’t too worried about it as I was the only person affected. Then the problem started occurring to other people. Roaming profile problems can be…
The Case Of The First Problem Revisited
“Have you got any idea on why this stupid postscript driver for the digital printer/copier keeps spitting out the output below?” ‘Yes, the printer does not have the postscript option…
And you think it’s bad when your computer crashes
(Epworth Hospital “Health Check” advertisement The Age newspaper, 9 November 2011, page 13)
How to determine what you want
I was on a training course recently, and the trainer showed a chart something like this: If we focus on what we Don’t Want, that’s what we get To help…
I’m not going to miss this “I’ve bent a PIN” problem.
This, pictured right, landed across my desk today. The end user told me “I’ve bent a drive pin, can you fix it.” ‘Maybe’ The problem with trying to fix this…
VBscript to get the system uptime from a group of computers
One of our corporate customers doubted that we had computers being left powered on overnight. So I quickly wrote the script below to query each computer’s uptime. The record uptime? …
The strange case of the HP Presario CQ61 laptop
The user reported, When I use Microsoft Word, the keyboard randomly selected all text and deletes it. This doesn’t happen when I use an external keyboard. I’ve seen this behaviour…
Removing old update backup files from Windows XP and Windows 7
Before I release a new Windows XP standard operating system image, I use a utility called “Windows XP Update Remover”. I do this to reduce the number of “$NTuninstall” directories…
What happens when you uninstall Internet Explorer 8?
It makes itself hard to reinstall itself. The install program looks at registry and decides, “heck, I’m already installed.” At least that’s happened when I had to reinstall it via…