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Stories, and bit rot, from the IT Support Trenches

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Printing Psychic Troubleshooting

The printer does not print “Watermarks”.

Dale August 25, 2009 0 Comments

The problem was described to me like this: When you print to the network printer, and want to use the “URGENT” watermark setting, it does not work. When you print…

How To

“Don’t drop it on the floor.”

Dale August 24, 2009 0 Comments

On Friday, I blogged about opening the Seagate FreeAgent external drive. The reason I had to open the drive up, was that I dropped it on the floor, and it…

Hardware How To

How to open the Seagate FreeAgent Go External Drive.

Dale August 21, 2009 18 Comments

(very carefully) Step 0 – read all these instructions before trying this yourself. In particular, you can probably get away with removing the top cover only. Step 1 – using…

How To

Setting up your very own SCCM 2007 test box (version 2)

Dale August 20, 2009 0 Comments

Note: this is a work in progress. This has been a bit of trial and error, but to setup a standalone Active Directory Forest/Domain and SCCM 2007 Primary Server, on…

Printing Psychic Troubleshooting

3 fools and a printer.

Dale August 18, 2009 0 Comments

Problem: Konica Minolta C652 multi-function printer, with Fiery RIP installed, refuses to print. Cause & solution: If you leave the Fiery RIP Controller in Setup / Menu mode, it stops…

Quotations

“If the users are looking at the wallpaper, they’re not doing work.”

Dale August 14, 2009 2 Comments

Comment was in response to a customer’s request for a customised desktop wallpaper. Heck, if they want to pay for it, we’ll take their money.

It's A Bug Windows WinXP

From the crypt: old Microsoft KB articles I’ve collected.

Dale August 12, 2009 0 Comments

Limitations of the FAT32 File System in Windows XP (KB314463) Essentially 32GB max size if using Windows XP/2000 to create it, 8 2 –> 8 terabyte if you wanted to…

Project Management

Let’s really shoot ourselves in the foot.

Dale August 11, 2009 0 Comments

There was a discussion at work the other week about system availability measurements.  We’re aiming for “Five Nines”.  Noble target, doubt we’ll achieve it though, without some clever availability exclusions. …

Windows 7

4. The number of times I’ve installed Windows 7 RTM since Saturday.

Dale August 10, 2009 0 Comments

Problems arranged from: Changing from SATA IDE emulation to AHCI on an installed Windows 7, causes Windows 7 to Bluescreen. sidenote: can’t boot from my SATA CD-ROM drive when it’s…

Windows 7

WSUS does support Peer Caching unless

Dale August 6, 2009 0 Comments

you have integrated your Microsoft WSUS server into your Microsoft SCCM 2007 architecture. So what is Peer Caching? Peer caching is a new feature of BITS 3.0 that allows peers…

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Stories, and bit rot, from the IT Support Trenches

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