The Case Of The First Problem

… or the customer’s Postscript printer prints gibberish.

By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the market since 1985.

So I was surprised when I received my first support call in my new job, “Postscript printer prints gibberish”.

After some psychic debugging, the answer was clear.

“Your printer does not have Postscript installed!”

The why? It’s an optional extra for this particular printer model. In the end, we told the customer to buy the Postscript option if they wanted it.