A call from a user: “Lotus 1-2-3 files won’t launch in Excel”
DaleMicrosoft, in the latest Service Pack for Office, blocked file associations for Lotus 1-2-3 files. Security was the reason given. So what this means is that you can’t double click…
“PCL XL Error – Invalid Media”
Sometimes it’s the support folk you need to worry about. When the customer prints a Word document, the user gets an “PCL XL Error – Invalid Media”. The first page…
“Dude, you people didn’t test the printer properly! It doesn’t print colour”
We test printers, and let the customers know whether they are compatible with their network and applications. It saves problems later, such as the Novell iPrint issues with HP UPD…
“It’s running at 50% of CPU.”
‘That will be because you have two processors’, was my first response. Your application is stuck on one processor. Either by a single thread looping, or Processor Affinity has been…
“If you can fly a Sopwith Camel, you can fly anything”
… programmer’s equivalent. 6502 assembler. Not that I could easily do that these days. But it’s been a good thing to know, as I can debug most languages. Except Erlang. …
“Tell the supplier to use an older format”
Older operating systems, surprisely, cannot read CD’s burnt on new computers. Customer logs a service call: We can’t read a CD a supplier sent us. “Supplier is using a newer…
Font substituted for missing font
Fonts are not always free. People make a living out of font design. My first encounter was when I designed and implemented a series of barcode reader installations for a…
They see but they don’t understand …
A service call came though, with an end-user rant, Obviously you’re changed something with your latest software update. I can’t use Office Live even though I have Internet Explorer 6.…
The colors I see on my screen are not the same as what prints out!
So you have a nice new shiny printer which can use CMYK color processing. CMYK is also known as four color processing. And you wonder why: The colors I see…
The Case Of The First Problem
… or the customer's Postscript printer prints gibberish. By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the…