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Psychic Troubleshooting

A call from a user: “Lotus 1-2-3 files won’t launch in Excel”

Dale March 23, 2009 0 Comments

Microsoft, in the latest Service Pack for Office, blocked file associations for Lotus 1-2-3 files.  Security was the reason given. So what this means is that you can’t double click…

Printing Psychic Troubleshooting

“PCL XL Error – Invalid Media”

Dale March 11, 2009 0 Comments

Sometimes it’s the support folk you need to worry about. When the customer prints a Word document, the user gets an “PCL XL Error – Invalid Media”.  The first page…

Printing Psychic Troubleshooting

“Dude, you people didn’t test the printer properly! It doesn’t print colour”

Dale March 10, 2009 0 Comments

We test printers, and let the customers know whether they are compatible with their network and applications.  It saves problems later, such as the Novell iPrint issues with HP UPD…

Other Blogs Psychic Troubleshooting Windows

“It’s running at 50% of CPU.”

Dale March 7, 2009 0 Comments

‘That will be because you have two processors’, was my first response. Your application is stuck on one processor.  Either by a single thread looping, or Processor Affinity has been…

Code Cutting Psychic Troubleshooting Wisefaq

“If you can fly a Sopwith Camel, you can fly anything”

Dale February 19, 2009 4 Comments

… programmer’s equivalent.  6502 assembler. Not that I could easily do that these days.  But it’s been a good thing to know, as I can debug most languages.  Except Erlang. …

Psychic Troubleshooting Utilities

“Tell the supplier to use an older format”

Dale January 8, 2009 0 Comments

Older operating systems, surprisely, cannot read CD’s burnt on new computers. Customer logs a service call: We can’t read a CD a supplier sent us. “Supplier is using a newer…

Psychic Troubleshooting Windows

Font substituted for missing font

Dale November 10, 2008 0 Comments

Fonts are not always free.  People make a living out of font design.  My first encounter was when I designed and implemented a series of barcode reader installations for a…

Psychic Troubleshooting Windows

They see but they don’t understand …

Dale October 28, 2008 0 Comments

A service call came though, with an end-user rant, Obviously you’re changed something with your latest software update.  I can’t use Office Live even though I have Internet Explorer 6.…

Printing Psychic Troubleshooting

The colors I see on my screen are not the same as what prints out!

Dale August 18, 2008 0 Comments

So you have a nice new shiny printer which can use CMYK color processing.  CMYK is also known as four color processing. And you wonder why: The colors I see…

Printing Psychic Troubleshooting Stories

The Case Of The First Problem

Dale April 12, 2008 10 Comments

… or the customer's Postscript printer prints gibberish. By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the…

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