Acknowledge the user, to avoid the flack
DaleSo said a very experienced helpdesk leader I worked with. It lets the annoyed customer to get all their annoyances out, and they calm down. Of course, swearing at a…
Some meeting etiquette
If you are invited to a meeting by me: TO vs. CC vs. BCC TO indicates you are REQUIRED. CC indicates that are invited, but not required. BCC means I'm…
Some email etiquette
Some points on work email etiquette which I "borrowed" from someone else. ~~~ As your team lead, you can expect: I will "see" your email within 12 hours. If what…
Cool costs me money.
Know your audience, and speak to them in their language.
Spam Matters – How to report spam.
If you believe MessageLabs, 73% of the 0 billion messages it scanned, in February, were unsolicited bulk emails. SPAM in other words! In Australia: Under the Spam Act 2003 it…
Knowledge transfer
*ring* *ring* goes the phone. "What do you know about the 'letsrebootthepcandreallyannoythecustomer.exe utility?" First written in 2005, by Mahatma Coat. We tried getting some modifications to it. We were partly…
Matthew 22:21 – Render to Caesar …
There are three things which will get you into trouble in life, thus explains why I returned a USB memory stick to my employer. It was a surprise to the…
Some (more) Shared Items
Previous post -> Some shared IT items Today's Front (Newspaper) Pages - 609 front pages from 58 countries (and growing) Every morning, more than 500 newspapers from around the world…
“It’s policy!”
Never get in the way of: the boss and a cup of tea a politician and a bag load of money a public servant and "policy". There is a planning…
Less than 52 minutes, or four 9’s performance.
I find the general assumption among us bloggers is these providers have to be up 99.9999% of the time. Major crisis when any of them has a crisis. Because supposedly…