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Stories, and bit rot, from the IT Support Trenches

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Stories, and bit rot, from the IT Support Trenches

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Business Etiquette Last Job Stories

“I came up with it all by myself.” – on theft of ideas in corporate life.

Dale April 30, 2008 4 Comments

Seen this twice in my 20 years in IT.  This being the theft of someone else's ideas, and claiming them as their own. First time I saw it was in…

Blood Donation

“You can be even more special” – by donating plasma & platelets.

Dale April 30, 2008 4 Comments

Don't just donate blood, donate plasma instead! Plasma makes up to 13 life saving products, used to treat a range of medical conditions including hemophilia, liver and kidney disease.  And…

Quotations

Reason for all things

Dale April 23, 2008 0 Comments

Because God is never cruel, there is a reason for all things.  We must know the pain of loss; because if we never knew it, we would have no compassion…

Security Utilities

Deleting files so they can’t be recovered.

Dale April 20, 2008 0 Comments

Was asked to find a secure way to delete files off a USB stick. The way I've done it in the past is to use the Sysinternals Sdelete utility.  It's…

Asset Tracking

Unmanaged PCs, with good reasons

Dale April 16, 2008 0 Comments

There are 2 classes of PCs and 1 class of user where you should avoid installing Desktop Management toolsets. Production Control/SCADA equipment Prohibited by law Exempted class of users I'm…

Quotations

Romans 12:8

Dale April 14, 2008 0 Comments

Had scribbled on a piece of paper "Romans 12:8". I expect it was supposed to go into the "Quotes" post. "If it is encouraging others, devote yourself to giving encouragement.…

Printing Psychic Troubleshooting Stories

The Case Of The First Problem

Dale April 12, 2008 10 Comments

… or the customer's Postscript printer prints gibberish. By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the…

Last Job Quotations

Some quotes I’ve gathered

Dale April 11, 2008 0 Comments

The idea is not to create a crisis and then thrash about to solve it - its to avoid the problem in the first place with the best possible planning…

Networking Security

If you don’t have control of your network – Wireless Security

Dale April 7, 2008 0 Comments

... then it's unmanaged and open to exploit.  As happened with a customer in mid-2004. The "batphone" rings and it's one of our desktop support guys. "We're detected a wireless…

Application Testing Last Job Security Utilities

Beware the Evangelists, or people with a vested interest.

Dale April 4, 2008 0 Comments

CA PestPatrol is a dog of a product. And it probably still it, I've not looked. Why do I call it a dog? It's supposed to be an anti-spyware product,…

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Stories, and bit rot, from the IT Support Trenches

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