A day in the life of BlackBerry support …
Dale“Ring a ding-a-ling” Is the BlackBerry server functioning? Yes it is. Two hours later, the Helpdesk calls We’ve got a BlackBerry user on a cruise ship in Antigua, and they…
Week of Motorcycling – Day 4 – Oh Bother
Been there, got the ticket. (lane splitting past an unmarked police car will get you a ticket)
Week of Motorcycling – Day 3 – Determination
It would make a good story down the pub, Not only was I gouging the pegs, but I was so low, I ground down the knee pads and boot sides…
Week of Motorcycling – Day 2 – Track Days
I don’t understand the attractiveness of Track Days. Riding at 10/10’s, sharing the track with people of less ability then me, and with no insurance. Heck, if I want the…
A duck walks into a pub
A duck walks into a pub and orders a pint of beer and a ham sandwich. The barman looks at him and says, 'Hang on! You're a duck.' 'I see…
Week of Motorcycling – Day 1 – Commitment
And there would be someone in the crowd shouting I could have saved it!
“What’s this ZNET command script do then?”
One of the functions of the Network Operations Group had was managing the IBM Mainframe network. Let’s say 2,500 terminals in all. Now, back in those days, there was a…
“PCL XL Error – Invalid Media”
Sometimes it’s the support folk you need to worry about. When the customer prints a Word document, the user gets an “PCL XL Error – Invalid Media”. The first page…
Progress, like freedom, is desired by nearly all men
Progress, like freedom, is desired by nearly all men, but not all understand that both come at a cost. Whenever society advances, be it in culture and education or science…
“Dude, you people didn’t test the printer properly! It doesn’t print colour”
We test printers, and let the customers know whether they are compatible with their network and applications. It saves problems later, such as the Novell iPrint issues with HP UPD…