We also know there are known unknowns – Network troubleshooting
DaleSuch as WAN link utilisation. Users were complaining that network performance was slow across the 80M WAN link. How did they know? Citrix users mostly ... So I ask our…
Hitting the Panic Button
"Bong! Bong! Bong!" goes Windows Messenger. "Ring! Ring! Ring!" goes the phone. Yes, my boss has hit the PANIC BUTTON. Seems we have a customer having some Windows XP SP1…
Windows 95 – We still have customers running it.
A Windows 95 bootscreen. (A Windows 95B boot screen to be precise.) Now I rarely get to touch customer PCs these days, as I'm not in an ""operational"" support area.…