Romans 12:8
DaleHad scribbled on a piece of paper "Romans 12:8". I expect it was supposed to go into the "Quotes" post. "If it is encouraging others, devote yourself to giving encouragement.…
The Case Of The First Problem
… or the customer's Postscript printer prints gibberish. By now, you would think, that all printers would ship with Postscript as standard. After all, Postscript has been out in the…
Some quotes I’ve gathered
The idea is not to create a crisis and then thrash about to solve it - its to avoid the problem in the first place with the best possible planning…
If you don’t have control of your network – Wireless Security
... then it's unmanaged and open to exploit. As happened with a customer in mid-2004. The "batphone" rings and it's one of our desktop support guys. "We're detected a wireless…
Beware the Evangelists, or people with a vested interest.
CA PestPatrol is a dog of a product. And it probably still it, I've not looked. Why do I call it a dog? It's supposed to be an anti-spyware product,…
Tracking assets – thoughts for service providers
At any one time, at least 10% -> 30% of your desktop fleet is on the move. Why do we care? Here's a couple of reasons why: Financial. You will…
Acknowledge the user, to avoid the flack
So said a very experienced helpdesk leader I worked with. It lets the annoyed customer to get all their annoyances out, and they calm down. Of course, swearing at a…
Some meeting etiquette
If you are invited to a meeting by me: TO vs. CC vs. BCC TO indicates you are REQUIRED. CC indicates that are invited, but not required. BCC means I'm…
Some email etiquette
Some points on work email etiquette which I "borrowed" from someone else. ~~~ As your team lead, you can expect: I will "see" your email within 12 hours. If what…
Cool costs me money.
Know your audience, and speak to them in their language.