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Stories, and bit rot, from the IT Support Trenches

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Security

Inside a RSA SecurID tag

Dale July 8, 2010 0 Comments

This is a “new style” RSA SecurID token. It, like the older style token, generates a code number every 30 seconds.  With the code number, and a PIN code and…

BlackBerry How To

How to clean a BlackBerry TrackBall

Dale July 7, 2010 0 Comments

The biggest hardware problem I see with (older) BlackBerries is the TrackBall fails to scroll.  It fails to scroll, because over time, it fills up with oil and grime from…

Windows

WinPE and TCP Registry Compatibility driver not loading

Dale July 6, 2010 0 Comments

I’m currently creating a Windows Preinstallation Environment (WinPE) boot disk, for our desktop technicians.  The brief was: need to able to use Symantec Ghost, to image Windows PCs. need to…

Humour

It’s only a wafer thin change

Dale July 5, 2010 0 Comments

“???”  Was the response.  Not old enough to remember, or know about Monty Python.  Of course, a “wafer thin” IT system change, often isn’t.  “Wafer thin” comes from the Monty…

BlackBerry

Company BlackBerry says: “JVM Error 517”.

Dale July 2, 2010 3 Comments

On a Friday night, on my way home from work. I say, “You little bastard”. Now, sometimes you can fix this by reloading the software on the device.  But to…

How To Printing

What is that font?

Dale July 1, 2010 2 Comments

I was given a paper document which I was asked to scan in and convert to a Microsoft Word document.  That isn’t as hard as it sounds, as Optical Character…

Humour

Nice work if you can get it.

Dale June 30, 2010 0 Comments

  (The Australian Newspaper, Online Edition, 30th June 2010)

How To Software

How to select a good anti-virus product

Dale June 30, 2010 4 Comments

Well, if you didn’t receive emails with viruii attached, or surf to “dubious” websites, you wouldn’t get infected. For the rest of us, we would be looking at either Microsoft…

How To Windows

WMI and WMIC example text for common queries

Dale June 29, 2010 0 Comments

This is straight from the Microsoft Technet July 2005 CD set.  I’ve not seen it elsewhere, and since I’ve found it so useful, I’m going to repost it here.  WMIC…

How To

“How do I extract Microsoft CAB files?”

Dale June 25, 2010 0 Comments

asked our newest SOE Developer.  The best tool I’ve found for this is CABPACK v1.4, which was last updated in 1999.  The age of the program might give you some…

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Stories, and bit rot, from the IT Support Trenches

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